Complaints & Comments

We welcome your comments on our service, good or bad so that we can try to improve. Of course, sometimes things don’t go right and you may wish to complain. We would prefer for you to come to us with your complaint as we can often sort things out quickly. You can speak to any member of staff with your concerns. Sometimes it helps if you write down your complaints and what you would like us to do about it. This can be difficult but makes sure that all aspects of your problems are covered. It also helps us focus on the problem and deal with it.

Richard Ward is the lead for complaints; we will respond within 3 working days and aim to resolve your concern as quickly as possible. You will not be treated adversely or discriminated against as a result of a complaint.

You have a number of other options to complain to if you feel you cannot come to us directly.